Terms of service
📝 Terms of Service
Welcome to Hook and Heart! By using our website or placing an order, you agree to the following terms and conditions.
1. Overview
This website is operated by Hook and Heart. Throughout the site, the terms “we”, “us” and “our” refer to Hook and Heart. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
2. Products
All our items are handmade with care. This means each piece may have slight variations in color, texture, or design. These variations are part of the charm of handcrafted goods and not considered defects.
3. Pricing & Availability
We reserve the right to modify prices or discontinue items at any time without notice. All prices are listed in your local currency based on your region and may include applicable taxes.
4. Orders & Payment
Orders are confirmed once full payment is received. We reserve the right to refuse or cancel orders for any reason, including suspected fraud or errors in product or pricing information.
5. Shipping
We ship both within India and internationally. Shipping costs are calculated at checkout based on your location and order weight. Delivery times are estimates and may vary due to external factors such as customs, weather, or courier delays.
6. Returns & Refunds
We do not accept returns or exchanges unless the item is damaged or defective. Please refer to our Return Policy for more details.
7. Intellectual Property
All content on this site, including images, text, and logos, is the property of Hook and Heart and may not be used or reproduced without written permission.
8. Privacy
We take your privacy seriously. Your personal information is used only to process orders and communicate with you. Please read our Privacy Policy for more.
9. Changes to Terms
We may update our Terms of Service from time to time. Changes will be posted on this page, and your continued use of the site implies acceptance of those changes.
10. Contact
For any questions, please contact us at:
📧 [vaishalihookandheart@gmail.com]