Shipping policy

🚚 Shipping Policy

Thank you for visiting and shopping at Hook and Heart! Below is our shipping policy to help you understand how your handcrafted items are packed, shipped, and delivered.

📍 Shipping Locations

We currently ship to:

  • All over India

  • Internationally to the United States, Europe, Asia, and other countries.

🧵 Processing Time

All items are handmade to order or made in small batches, so please allow:

  • 1–3 business days for order processing before dispatch

You'll receive a confirmation email once your order has been shipped.

📦 Domestic Shipping (India)

  • Shipping is available across all major pin codes

  • Charges are calculated by weight and shown at checkout

  • Estimated delivery time: 3–7 business days

🌍 International Shipping

We ship worldwide from Satara, Maharashtra, India.

  • Charges are calculated based on weight and destination

  • Estimated delivery time: 7–21 business days

  • Duties and taxes (if applicable) are the buyer’s responsibility

📬 Shipping Methods

We work with trusted carriers such as:

  • India: Delhivery, DTDC, India Post, or similar

  • International: India Post, FedEx, DHL, or others depending on region

📦 Packaging

Each order is carefully packaged in eco-friendly or reusable packaging to keep your handmade items safe and beautiful on arrival.

📮 Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package via the courier’s website.

🛃 Customs, Duties & Taxes (International Orders)

Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

❗ Delays

Please note that delivery times are estimates only and may be affected by:

  • Weather conditions

  • Customs delays (for international orders)

  • Local courier disruptions

💌 Contact

For shipping-related questions, email us at:
📧 [vaishalihookandheart@gmail.com]